Rohan Maloney

Rohan Maloney's Experience:

• Technical Account Manager at Dell Enterprise

  March 2012 - September 2013

• Technical Account Manager at Microsoft

  May 2005 - October 2011

  As a Technical Account Manager need to deliver on the following points. Is the trusted advisor to the account's Customer Support Manager (CSM) and the Microsoft owner of the customers IT operational health Manages support delivery on reactive incidents provided by Microsoft CSS ( Support Engine of Microsoft) Knowledgeable on a wide range of Microsoft technology with industry recognized IT Operations certification. Maintains Support Delivery Plans that sales can use for opportunities and renewal. Manages the delivery and follow-up of proactive support designed to reduce reactive support cases and costs Skills needed on the Job Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise Value Selling. Clients: Allens Arthur Robinson Blake Dawson Clayton Utz Freehils Minter Ellison Mallesons Stephen Jaques Unisys Wolter Kluwers Toshiba Hewlett Packard Corrs Chambers BrookFields Multiplex ICCA Gilbert and Tobin

• Technical Account Manager at Microsoft

  February 2000 - September 2011

• Technical Account Specialist at Microsoft

  2004 - 2005

  As a Technical Account Specialist I had the opportunity to engage with small to medium size organisations that were traditionally not interested in the Premier brand. All the delivery of the Account Management was done via the telephone with some site visits on server down issues.

• Senior Support Engineer at Microsoft

  March 2000 - April 2004

  As a Senior Support Engineer I managed the operations of several large corporations. I ensured that the customers" technical requirements are met whilst making certain the client get the best dollar value out of their Support Agreement.

• Technical Account Manager at Dell

  March 2012

  Technical Account Manager providing enterprise customer escalation and pro-active management of high severity incidents. The position involves acting as a customer advocate while using my knowledge of enterprise IT environments, my ability to discover and communicate business impacts, talking to all levels from technician to CIO and my ability to use a mix of Dell's and customers internal resources to deliver a satisfactory and timely outcome for the customer. This position involved managing incidents and escalations for Dells customers globally

• Territory Manager - Service at Samsung Electronics Australia HQ

  September 2013

Rohan Maloney's Education:

• Normanhurst Boys High School

  1984 – 1989

• Normanhurst Boys' High School

Rohan Maloney's Interests & Activities: